Our mission
Take Away was created to digitalize the way local restaurants receive orders and deliver them to their customers. We connect three key players — customers, restaurants, and couriers — on a single real-time platform that works in five languages and from any device.
How it works
For customers: Browse nearby restaurants, customize orders (combos, smoothies, beverages with details), choose your order type — delivery, pickup, or dine-in — select a preferred payment method, and track your order in real time with notifications at every stage. Chat with the restaurant or courier, modify your order before preparation, and rate your experience after completion.
For restaurants: Manage the menu, receive orders in a Kitchen Display System, control stock per branch, create promotions and marketing campaigns, chat with customers and couriers, and receive payouts via monthly withdrawal windows (days 5–10) with detailed statements.
For couriers: Receive personalized delivery offers, navigate with optimized GPS, verify identity and vehicle, confirm deliveries with a secure PIN, track earnings, and withdraw balance during the monthly window (days 5–10 of each month).
Order types
Take Away supports three order types, each with its own tracking flow:
- Delivery: The courier picks up the order at the restaurant and delivers it to the customer's address. The customer confirms receipt with a secure delivery PIN.
- Pickup: The customer collects the order directly at the restaurant. The order is marked as "picked up by customer" when collected.
- Dine-in: The order is served at the restaurant table. The order is marked as "served" when the customer confirms receipt.
Key features
- Real-time ordering with GPS delivery tracking, presence verification, and secure delivery PIN.
- Universal notifications push, email, SMS and WhatsApp for all roles at every order milestone, with optional consent at registration.
- Integrated payments with card, cash, digital wallets and Stripe Connect for monthly withdrawal windows.
- Detailed billing with breakdown of subtotal, delivery fee, taxes, commission, tip, and discount.
- Identity and vehicle verification with documents and QR codes to ensure safety.
- In-app chat between customers, restaurants, and couriers throughout the active order cycle.
- Order modification allows customers to adjust their order before preparation begins.
- Dispatch escalation automatically increases the delivery fee and radius when no courier accepts, with a customer decision panel for stalled orders.
- Marketing Studio with AI image and video generation for promotional campaigns.
- Kitchen Display System (KDS) to manage order preparation by stations.
- Loyalty and rewards program for returning customers.
- Reviews and ratings for completed orders to build trust and quality.
- Multilingual interface available in Spanish, English, Portuguese, French, and Chinese.
Our commitment to safety
Take Away implements identity verification, vehicle validation, AI-powered fraud protection (including cash fraud detection for couriers), anomaly alerts, and cash debt limits for restaurants and couriers. All orders and documents feature QR verification codes to guarantee authenticity.
Plans for every need
We offer scalable subscription plans for restaurants and couriers, from free options to premium plans with advanced AI, white-label, and dedicated support. Each plan includes the essential tools to operate, with the flexibility to grow when you need it.
Contact
Have questions? Our support team is available to help you anytime from the support section of the application.