About Take Away

Last updated: 2026-10-15

Our platform today

Customers: discover restaurants and promotions, order for delivery, pickup, or dine-in, configure products with extras, sizes, and combinations, follow the order in real time, pay by card, wallet, or cash, confirm delivery with a delivery PIN, and accumulate loyalty points, coupons, and reviews. Addresses, favorites, documents, and support tickets are managed from the account.
Establishments: manage branches, menus, prices, promotions, stock, and delivery zones with their minimum order values, fees, and schedules; operate orders in the kitchen display; and handle payments, fees, taxes, statements, debts, staff, and roles. The media library, the marketing studio, reports, and the AI assistant support daily operations.
Couriers: receive and accept deliveries according to their work zones, navigate with route optimization, confirm deliveries with the delivery PIN and location evidence, manage documents and verification, follow earnings, statements, and withdrawals, and report incidents.

Trust, compliance, and data protection

Identity and vehicle verification for couriers, and verification processes for establishments, help keep the network safe and reliable.
Financial operations are recorded with statements and receipts, and fees, taxes, and commissions are configurable per country.
Personal data is processed under the Privacy Policy, with security measures, defined retention periods, and rights that can be exercised through the platform or through support.

Take Away is the comprehensive digital food ordering and delivery platform that connects customers, restaurants, and couriers in a single application. Operated by Prime Digital Solutions, our mission is to facilitate local gastronomic commerce with accessible, secure, and multilingual technology.

Our mission

To connect food lovers with the best restaurants in their area, ensuring a smooth ordering experience, timely and transparent delivery, and powerful tools for restaurants and couriers to thrive.

For customers

No-account browsing: explore restaurants and menus without needing to register.
Multi-restaurant cart: order from several restaurants in a single purchase.
Order types: home delivery, in-store pickup, or dine-in.
Product customization: smoothies with base, fruits, sweetener, and extras; combos with component groups; beverages with detailed configuration.
Loyalty program: earn points on every order and redeem them for discounts.
Real-time tracking: follow your order on the map with estimated time and live timer.
Delivery PIN: secure verification of your order receipt.
Dispatch escalation: if no courier is available, the platform progressively increases the fee and offers you options (wait, pick up, or refund).
Reviews and ratings: share your experience and help other customers.
Cart recovery: automatic reminders if you abandon your purchase.
Intelligent assistant: integrated assistant for queries and recommendations.
Installable app: install Take Away on your home screen as a native app, without needing an app store.

For restaurants

Multi-branch management: manage multiple branches with their own addresses, hours, products, and operational status.
Kitchen Display System: real-time kitchen screen with stations, time control, urgency flags, and performance metrics.
Catalog management: menus, prices, images, allergens, nutritional info, extras, smoothies, beverages, and combos.
Delivery zones: custom zone configuration with fee, minimum order, estimated time, and 24-hour availability or specific time slots. Default zones are automatically configured when your restaurant is approved.
Marketing Center: create and manage promotional initiatives (campaigns, flash sales, advertising, coupons, combos) with an AI studio, media library, and performance metrics.
Campaign funding: pay for budgeted initiatives by transfer or card, with daily cap and configurable delivery pace. Paid campaigns require administrative review.
Financial management: account statements, commission settlement, service fee management, cash debt management with configurable limits (counting full exposure including delivery orders), and restaurant payouts.
Abandoned cart recovery: automatic notifications to customers who don't complete their purchase.
Employee management: custom roles, granular permissions, assigned branches, and PIN codes.
Reviews: respond to your customers' ratings.
Multichannel notifications: push, WhatsApp, SMS, and email.
Intelligent assistant: integrated panel for operational queries and analytics.
Per-country pricing configuration: commissions, fees, and taxes configurable per country with versioning and immutable record in each order.
Financial reconciliation: formal auditable statements with complete breakdown of every monetary component.
Pricing simulation tool: preview the impact of configuration changes before applying them.
Cash fraud detection: monitoring of courier behavior with automatic suspension upon fraud risk.
Configurable debt limits: individual per-restaurant or global limits, with automatic blocking when exceeded.
Regional payment methods: payment rules by country and region to adapt to each market.

For couriers

Identity verification: biometric facial validation and document verification before operating.
Vehicle verification: type, make, model, license plate, and photo.
Delivery assignment: receive nearby order offers with full details.
Integrated navigation: optimized route to the restaurant and the customer.
Earnings management: detailed record of income, tips, and bonuses.
Live timer: timers based on status-change timestamps for accurate delivery time tracking.
Platform payouts: for electronic orders, the Platform pays you directly via transfer or wallet, with formal statements.
Cash opt-out: you can opt out of cash orders, receiving only electronic orders.
Debt limits: configurable cash debt limit; when exceeded, new cash orders are blocked.
Cash fraud detection: the Platform monitors your behavior to prevent fraud; two consecutive flags trigger automatic suspension.
Incidents: report delivery issues with administrative follow-up.
Installable app: install Take Away on your home screen as a native app.

Technology and commitment

Take Away is built on a modern and secure technological architecture, with end-to-end encryption, robust authentication, and biometric verification. Our commitment is:

Security: we protect all users' data with appropriate technical and organizational measures.
Transparency: auditable financial statements and clear configuration of commissions and fees.
Multilingual: the platform is available in Spanish, English, French, Portuguese, and Chinese.
Accessibility: no-account browsing, responsive design, and installable app without an app store.
Continuous innovation: we incorporate artificial intelligence to improve the experience of customers, restaurants, and couriers.

About Prime Digital Solutions

Prime Digital Solutions is the operating company behind Take Away, dedicated to developing technological platforms for local gastronomic commerce. Our team combines expertise in technology, logistics, and gastronomy to offer a comprehensive solution that benefits the entire value chain.

Contact

For any inquiry, suggestion, or collaboration, you can contact us through the app's support center or the website.