Find answers, guides and tutorials
Featured
How pending amounts from cash orders are settled for customers, restaurants, and couriers.
Withdrawals are available from day 5 to 10 of each month. One request per month.
The delivery PIN confirms receipt of your order. Find it on your tracking screen after payment confirmation.
Take Away supports three order types, each with its own tracking flow and confirmation method.
You can browse restaurants, view menus, and add items to your cart without registering. Login is only required at checkout.
The AI Copilot is available to all authenticated users and offers personalized recommendations, analysis, and actions.
Accumulate points for each order and redeem them for discounts. The more orders, the more you save.
Take Away is the real-time ordering and delivery platform connecting customers, restaurants, and couriers in five languages.
Understand how your payment works: when it is held, when it is charged, and when it is automatically refunded.
How the minimum order value, the delivery fee, and the zone schedule are decided for your order.
Learn about all ten payment methods — card, PayPal, Revolut Pay, Bizum, Apple Pay, Google Pay, mobile money, bank transfer, cash, and pickup — plus how to choose and how tips work.
A step-by-step guide to browsing restaurants, customizing items, and placing your first order.
How to use in-app support, create tickets, use the AI assistant, and what to check before contacting us.
Take Away