1. Data we collect
Account data: Name, email, phone number, and selected role upon registration. The phone number is optional in the registration form. If provided, you may optionally consent to receive notifications via SMS, WhatsApp, and push by checking the consent box. Couriers and restaurants must provide identity and vehicle verification documents.
Location data: Couriers share their real-time GPS location during deliveries to optimize routes and verify presence at the delivery address.
Push devices: We register your device tokens to send you push notifications about order status, chat messages, and security events.
Order and payment history: We store orders placed, order modifications, payment methods used, amounts billed, and transaction statuses to provide the service and generate statements.
Delivery PIN: For delivery orders, a secure PIN is generated and stored to confirm receipt. The PIN is visible only to the customer and the assigned courier at the time of delivery.
Chat messages: In-app chat messages between customers, restaurants, and couriers are stored for order-related communication, security, and dispute resolution.
Reviews and ratings: We store ratings and comments submitted by customers after completed orders, including restaurant responses.
Consents: We record your explicit consents to receive notifications via SMS, WhatsApp, push, and email, captured at registration and manageable from your account settings.
2. How we use your data
We use your data to: process and deliver orders, manage payments and statements, send notifications about order and delivery status, verify your identity and vehicle, prevent fraud and suspicious activity, facilitate in-app chat, manage reviews and ratings, improve our services and personalize your experience, comply with legal obligations.
3. Multi-channel notifications
Take Away sends push, email, SMS, and WhatsApp notifications to all roles to inform about orders, deliveries, payments, chat messages, and security events. Transactional notifications are sent automatically. At registration, you may optionally provide your phone number and consent to receiving these notifications by checking the consent box. Both are optional — you can use the service without them. You can manage or withdraw your messaging consents from your account settings at any time.
4. Identity verification
Verification data (identity documents, vehicle documents) is used exclusively to validate identity and eligibility. Documents are stored securely and only authorized personnel can access them.
5. Delivery PIN
The delivery PIN is generated for each delivery order and is used solely to confirm receipt of the order by the customer. The PIN is visible on the customer's tracking screen after payment confirmation and is never shared through the in-app chat.
6. In-app chat
Chat messages between customers, restaurants, and couriers are stored encrypted and are used to facilitate communication during active orders, resolve disputes, and ensure security. Chat content is never shared with third parties.
7. Reviews and ratings
Ratings and comments are published publicly to help other users make decisions. Personal data in reviews is limited to the customer's name. Restaurants can respond to reviews.
8. Data sharing
We do not sell your personal data. We share information with payment providers, notification providers, and map services solely to provide the service. These providers are bound by confidentiality agreements.
9. Data protection
We implement technical and organizational security measures to protect your data: encryption in transit, role-based access control, identity verification, AI fraud detection, cash debt monitoring, and activity auditing.
10. Your rights
You can: access your personal data, correct inaccurate data, request account deletion, withdraw messaging consents, export your order history. To exercise these rights contact support from the application.
11. Data retention
We keep your data while your account is active. After account deletion, we retain data necessary to comply with legal and tax obligations for the period required by applicable law. Chat messages are retained for a limited period for dispute resolution.
12. Courier GPS location
Courier GPS location is collected only during active deliveries and is used to optimize routes, estimate arrival times, and verify presence at the delivery address. Couriers can turn off location when not on a delivery.
13. Changes to this policy
We may update this privacy policy at any time. We will notify you of significant changes. Continued use after changes constitutes acceptance of the modified policy.
14. Contact
For questions about this privacy policy contact our support team from the application.